General Policy Overview
At School of Rock, student safety and a respectful, supportive environment are top priorities. All students, parents/guardians, and visitors are expected to uphold our Codes of Conduct at all times on our premises and during events.
Parent/Guardian Code of Conduct
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Maintain respectful, non-disruptive behavior at all times.
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Schedule meetings with staff in advance—do not interrupt lessons.
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Pick up children on time; late fees may apply.
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Students must stay on-site while waiting for pickup.
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Inappropriate conduct (e.g., threats, harassment, substance use) will not be tolerated.
Student Code of Conduct
Students must:
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Behave safely and respectfully during all programs and events.
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Avoid disruptive behavior, bullying, and property damage.
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Never use or possess drugs, alcohol, tobacco, or vape products.
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Refrain from viewing inappropriate content on personal devices.
Violations may lead to disciplinary action, including suspension or expulsion.
Ear Protection Policy
To protect students from potential hearing damage, ear protection is required during rehearsals, shows, and any loud activities.
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Students must bring and wear hearing protection.
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Students without protection may be asked to sit out without refund.
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Participation acknowledges understanding of hearing risks and assumes responsibility for related injuries.
Media Release
By enrolling, you grant School of Rock permission to photograph, film, or record your child during lessons and events.
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These Images and Recordings may be used for promotional purposes (e.g., social media, website).
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School of Rock may identify students by name.
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Consent remains valid unless revoked in writing.
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School of Rock is not responsible for media created or distributed by others outside its control.
Zero-Tolerance Drug, Alcohol & Tobacco Policy
School of Rock strictly prohibits the use, possession, distribution, or sale of tobacco, alcohol, or drugs:
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Applies at all times, on or off premises, and during any program or travel.
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Violation may result in immediate expulsion and involvement of local authorities.
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No refunds will be issued if a student is dismissed for violating this policy.
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Parents are responsible for reinforcing this policy and discussing its seriousness with their child.
Holiday Closures
School of Rock is closed on the following national holidays:
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New Year’s Day
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Memorial Day
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Independence Day
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Labor Day
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Thanksgiving Day
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Christmas Day
Check with your local School of Rock for any additional closures.
General Waiver & Release of Liability
By enrolling and participating in School of Rock programs, events, activities, or trips, you acknowledge and accept the following:
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You voluntarily assume all risks, known and unknown, associated with participation, including travel.
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You release and hold harmless School of Rock and its affiliates from any liability or claims related to injuries, damages, or losses incurred through participation.
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You are financially responsible for any damages caused by your child during participation.
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You certify your child is physically and mentally fit to participate.
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This waiver does not release School of Rock from liability for intentional or reckless harm where prohibited by law.
These policies may be updated at the discretion of School of Rock. Please review periodically.
Tuition & Billing
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Monthly tuition is charged on the 1st of each month.
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Late fee of $35 applies if payment is not received by the 15th.
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Lessons/rehearsals may be suspended if payment is not made by the end of the month.
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If needed, you must arrange a payment plan before the 15th.
Payment Methods
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Accepted: Automatic debit or credit card payments only.
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Not accepted: Personal checks or cash.
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Tuition is not prorated for missed lessons or partial months (except possibly your first month).
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Additional costs (not included in tuition): Instruments, materials, guest instructors, camps, show fees, and special events.
Account Management
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Keep your Pike13 account current (especially payment info like expired or changed cards).
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Our staff can help you manage or update your account.
Recurring Payment Authorization
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You authorize monthly charges to your card.
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We’ll notify you in advance if there’s a change in the amount or date.
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Cancellations require 30 days’ written notice.
Fees for Failed Payments
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You’re responsible for any bank or card processing fees (e.g., insufficient funds, expired card, etc.).
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Let us know right away if your card or account info changes to avoid additional fees.
Membership Changes & Cancellations
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Changes (e.g., switching between programs) must be submitted in writing.
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To freeze or cancel, submit your request in writing at least 30 days before the next month begins.
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No prorating of the final month’s tuition—full payment is required whether or not lessons are attended.
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Medical emergencies may allow for a waived notice period with proper documentation.
These policies are subject to change. Contact your School of Rock location with questions.
Inclement Weather
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In bad weather, remote lessons will be offered first.
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Tuition includes up to 3 weather-related cancellations per year that do not require makeups.
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If remote lessons aren’t possible (e.g., power outages), the lesson will be canceled and tracked.
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After the 3rd weather cancellation, makeups will be offered.
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Management will keep a record of all weather-related cancellations.
Substitutes
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All instructors are active musicians—there may be times when your child has a substitute teacher.
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Substitutes are trained School of Rock employees, background checked, and qualified to teach the assigned instrument.
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When possible, you'll be notified in advance. If it's a last-minute change, your child will be informed at the lesson.
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Parents may request to sit in on private lessons and Rookies classes.
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For questions or concerns about rehearsals, please speak with the Show Director, Regional Music Director, or General Manager—they’re happy to help.